Information Technology Support Technician

SPECIFIC DUTIES:

Essential

  • Processes and prioritizes work requests and escalations timely and efficiently
  • Performs routine troubleshooting and maintenance on hardware (computers, monitors, and peripherals)
  • Provides customer support to assist end users with all aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance, and upgrades
  • Deploys new equipment and operating software
  • Performs basic account maintenance and troubleshooting
  • Provides technical support and troubleshooting of Windows workstations, G-Suite, MS Office, Office 365, user accounts, Voice over IP (VoIP), basic network connectivity, Active Directory
  • Troubleshoots system failures or bugs and provide solutions to restore functionality
  • Provides support for all wireless communication devices including but not limited to smartphones, PDAs, and broadband cards
  • Participates effectively as a team member through communication, cooperation, information sharing and problem solving
  • Support and maintenance of internal software systems, ie.. Procore, Autodesk and other AEC suite software.

Marginal

  • Maintains a current and accurate inventory of all devices
  • Maintains accurate and current documentation of processes, procedures, and infrastructure
  • Organizes and schedules upgrades and maintenance with minimal interruption to the business
  • Maintains complete and accurate records of work performed
  • Trains users on usage of systems and best practices
  • Other duties as assigned

EQUIPMENT: Personal computers, server systems, switches, printers, cabling, computer peripherals, pc components, wireless Access Points, firewalls, routers, modems, UPS systems, monitors, tablets, and thin clients etc.

KNOWLEDGE / SKILLS:

  • Working knowledge of Windows-based O/S, Windows Server, SQL Server, anti-virus software, Microsoft Office (Word, Excel, Access, Outlook),
  • Working knowledge of personal computer hardware, networks, software, and peripheral equipment
  • Working knowledge of G-Suite Enterprise
  • Thorough knowledge of computer software and hardware, and a variety of internet applications, networks, and operating systems
  • Knowledge of internet security and data privacy principles

QUALIFICATIONS:

  • Excellent internal customer-service skills
  • Ability to quickly review, identify, and implement improvement opportunities to enhance processes, efficiencies, and technologies.
  • Excellent time management skills with the ability to multi-task effectively and meet deadlines
  • Attention to detail and strong organizational skills
  • Self-starter with ability to work with minimal supervision
  • Excellent teamwork skills
  • Ability to maintain confidentiality
  • High degree of professionalism and integrity
  • Ability to work with and interact with other departments throughout the organization
  • Demonstrates excellent written, oral and telephone communication skills

EDUCATION:

  • High school diploma supplemented by other technical training in a related field and 2 years desktop and technical support experience or suitable combination of all.

No Option for Remote Work.

To apply for this job email your details to hr@buildingsbydesign.com